Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we are unable to accept physical returns; however, we are committed to ensuring every bite is perfect. If your order arrived damaged or incorrect, please reach out within 24 hours of receipt for a replacement or store credit.
Documentation
Take clear photos of the damaged cookies or incorrect items along with the shipping label and packaging for our quality assurance team.
Contact Support
Email our customer care team at [email protected] with your order number and the photos attached within 24 hours of delivery.
Internal Review
Our bakery specialists will review your claim within one business day to determine the cause of the issue and approve a resolution.
Resolution
Once approved, we will immediately initiate a fresh shipment of your order at no extra cost or issue a digital gift card for the full value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing